Evening Customer Support Specialist [Remote]
We are Matrixify!
Matrixify is an app in the Shopify e-commerce platform.
We provide the ability to bulk manage your e-commerce store data via spreadsheets.
We build Matrixify and support with just one guiding principle: to add incredible Value for those Shopify stores that deal with data.
Due to Matrixify and Shopify growth, we are expanding our support team.
- Answer customer chats and tickets about the Matrixify app.
- Help customers get their work done using the Matrixify app.
- Be a customer advocate - provide input for future development and fixes based on customer needs.
- Be so awesome that customers experience ecstatic emotions when you help them.
- Work in the evenings, starting after 18:00.
- Fluent in written English
- Know Excel / Google Sheets and work well with spreadsheets
- Experience with the Shopify platform is not a requirement but will be a benefit
- Creative problem-solver
- Can be a student
- Ability to work and concentrate from home
- No work experience required
- Work from home, going back to the office maybe next year.
- Grow with us and do more serious things as you get better.
- A salary that you will like very much with a bonus for the home office.